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Returned Sense 18 days ago for a replacement

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‎02-17-2022 15:22

‎02-17-2022 15:22

I spent $300 dollars for this device in November sent it in because it would not track sleep etc. It has gone from Colorado to California then to Arizona and still has not arrived. Fitbit will not send a replacement until it arrives. It's been 18 days I consider it lost and Fitbit doesn't care that I am out the money and the device. I should of just returned it to the store for a full refund and went with something else. Instead, I followed the guidelines and got screwed. Has this happened to anyone else?

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‎02-17-2022 15:30

‎02-17-2022 15:30

I am having the same experience.  I returned my FitBit Sense via FedEx on January 5, 2022.  It still hasen't been delivered. 

 

Here's a portion of an email I just sent to customer service outlining my problem:

 

"To recap:  I purchased a new FitBit sense directly from FitBit in August 2021.  It stopped working five months later.  After contacting customer service and trying unsuccessfully to resolve the problem (hard reset, etc.), your company provided me with a prepaid FedEx label to return the defective device.  According to FedEx, here's the history of the package:

1/5/2022 - Left my Plano, TX FedEx location and arrived in Mesquite, TX
1/6/2022 - Left Mesquite, TX
1/8/2022 - Arrived in BLOOMINGTON, CA
1/10/22 -Left Bloomington, CA
1/21/2022 - Arrived in LOS ANGELES, CA
1/25/2022 - Left Los Angeles, CA in transit to Phoenix, AZ
2/1/2022 - Left Phoenix, AZ in transit to Salome, AZ
2/2/2022 - Arrived in BLOOMINGTON, CA (see January 8th)
2/3/2022 - Left Bloomington, CA
2/8/2022 - Arrived in LOS ANGELES, CA (see January 21st)
2/10/2022 - In transit to and departed Phoenix, AZ (see February 1)
2/11/2022 - Phoenix to Bloomington,CA (See January 8th and February 2)
2/12/2022 - in transit to Chino, CA
2/13/2022 - in transit to Chino, CA
2/14/2022 - in transit to Chino, CA
There is no scheduled delivery date.
_______________________________________
Good Luck.  If anyone has suggestions, I would appreciate it.
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‎02-17-2022 16:00

In response to JMacWoody

‎02-17-2022 16:00

Oh wow, this is insane that this company won't make this right for us.

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