Ring Doorbell notifications not working on my Sense

[Mqtdan]

I have a fitbit sense. Im having problems receiving my ring doorbell notifications. I made sure it was checked in the app. I tried reinstalling, rebooting and resyncing both devices. I still dont get the notifications. 

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @Mqtdan. Welcome to the Community Forums. Thanks for trying to troubleshoot this issue before reaching out. 

Besides to the settings you've checked, have you verified if the Ring Doorbell app is also updated to the latest version? 

I'd recommend trying the steps below in the order listed even if some of them you've already attempted:

1. Open the Fitbit app and tap on your profile's picture > Sense.
2. Tap on Notifications > App notification and turn it off for Ring Doorbell.
3. Reboot your phone and restart your Sense.
4. On your Sense, swipe right from the clock face on your watch to access quick settings and turn off/on the notifications.
5. Open the Fitbit app and enable the app notifications for Ring Doorbell.
6. Then sync your tracker and test the notifications one more time.

For more troubleshooting steps, see Why are notifications delayed or missing?

By the way, I've moved your post to the Sense board for organization purposes.

[SunsetRunner]

I have the same issue. It worked fine on my blaze but not on my sense 😞 

[MarreFitbit]

@SunsetRunner Thanks for stopping by the Community Forums. I understand how you must be feeling. 

If you haven't already, please follow the troubleshooting steps I recommended in my previous post. 

Hope that does the trick. 

[Xfirefyter]

Your troubleshooting did not work... Sadly this  expensive smartwatch is more of just a watch at best... Please address the connection issues between the app and the phone, fix the bugs, and then it may actually be worth the price we have all paid for it 

[Clove6060]

@Xfirefyter 

What phone are you using?

[Xfirefyter]

Samsung S21 Ultra.

[Guy_]

Hi @Xfirefyter  -  it seems this is a common issue lately - have a look in the forums for other people with the same problem. There are a few workarounds as long as Ring is raising a notification on the phone.

[Clove6060]

I have an iPhone 12 and it works just fine. So I know it is doable with iPhones.

There must be an issue with your settings or phone. compatibility. I know you stated the trouble shooting did not work. 

Are other notifications from other apps working and just not the ring app? Assuming they are, just be sure in the Fitbit app:

From Today Page

Tap-avatar top left

Tap Sense (device)

Tap Notifications

Tap App notifications

Make sure Ring Video DoorBell is swiped right and green.  Mine is deactivated at the moment because I was getting a lot of traffic from FedEx, UPS, Amazon, etc and I was sick of all the notifications and battery drain.  Here is the last page showing the app to activate. If you’ve done this and still not working, maybe someone with your phone who has it working will stop by with solution.

 

https://community.fitbit.com/t5/Sense/Ring-doorbell-notifications-on-android/m-p/4648147#M11557

[eezeepee]

I wonder if it's Ring specific or something else. My Google Nest Hello doorbell and other camera notifications get to my Sense.

[jimbobcook]

I also have the same issue and troubleshooting advice doesn't work, I currently use the workaround which relies on my alexa account to send me another notification which does reach the sense.

OnePlus 7T - Android 11 (up to date) 

Fitbit Sense (up to date) 

Fitbit and Ring app (up to date) 

Phone sees the notifications from ring but they're not transferred to my watch. 

[Guy_]

Hi @jimbobcook -  you could always try the Macrodroid solution for Android phones?