help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

SENSE - Bluetooth and notifications connection

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎12-02-2020 04:53

‎12-02-2020 04:53

I struggle with my new Sense. All is updated, I enabled all notifications both from the app and from the Android phone I'm using. I had to remove sense and sense controls from the Bluetooth devices and it was horror trying to connect them again. 

Even if I enabled all the notification, the app is telling me that I have to restart my phone because notifications are "off". I restarted several times and I have the same issue. Also with the sync sometimes. 

Also, I cannot add Alexa as an app on the watch even if I want to remove the wallet... Alexa works only on my phone. I cannot connect to Spotify and I cannot Listen music on watch without connecting other devices that he obsiously doesn't see... 

Help! Thx!

Brigitte

Best Answer
0 Votes
3 REPLIES 3

‎12-02-2020 05:30

‎12-02-2020 05:30

I have turned Bluetooth on and off and restarted my phone a dozen times, and Uninstalled the app nothing is working it won't sync. Have you been able to reconnect? I see my last sync was about the time of an app update last night 

Best Answer

‎12-02-2020 05:35

In response to Youngrpsgt

‎12-02-2020 05:35

Hey, yes!
I actually turned the watch off entirely, restarted it without changing the
setting, reconnecting to the WiFi and reconnecting to the 2 bloody
Bluetooths : sense and sense controls...
Took a while but I managed, finally...
I didn't know how to reopen the watch so I put it to charge 😅

Fingers crossed!
Best Answer
0 Votes

‎12-02-2020 07:17

In response to BrigitteChP

‎12-02-2020 07:17

I'm so disgusted with my Sense I'm ready to send it back.  I can't get deezer to work, I can't get my airpods to pair, I'm not able to reply to texts, Spotify doesn't work on the Sense, I'm really disappointed.  Anyone have any idea how to get any of these things to work.  I've worked on these things for two days and am now ready to return the watch.  

Best Answer