SENSE makes no SENSE, watch just now keeps rebooting - Software Glitch in watch and SENSE wont fix !

[jeffcatton]

All,

I have been using my SENSE watch and loved it however, today my SENSE watch just keeps rebooting and it cannot be turned off and a manufacture reset cannot be done!

I contacted support tonight and they said to turn it off and it wont. They said to connect the watch using Bluetooth to my phone, it wont as it keeps rebooting. How can it connect if the watch just reboots (my phone does not find the BT device)?

They will not fix it (obviously a SENSE software BUG) but they said they would offer a discount if I buy another watch. Question, why/who in the world would buy another SENSE watch if the first one just reboots and you wont fix it? This is obviously a BUG in the watch software or it would not keep rebooting on its own endlessly.

THANK GOD MY CAR JUST DOESNT REBOOT ENDLESSLY, how would you like that? Can't stop it and can't fix it ... OH .. Just buy another car of the same brand/manufacture .... I THINK NOT, just write off the SENSE and move on to another watch manufacture ... (like Apple)

Goodbye SENSE, it’s been a trip but sucks I must leave you now ... your choice as you won’t fix an obvious bug (was not caused by me or the use of the watch)!

Jeff
(was a loyal customer)

[Guy_]

Hi @jeffcatton - if you look in the forums there are many posts of this rebooting or stuck on logo situation which is a software issue. But some may have had success so it is worth having a look.

Letting the watch fully run down will obviously break the rebooting cycle, though if charged enough to restart may start up again but it will give you the chance to try some different things. Such as try holding the button while charging, or when the charge level shows, if it does, by unplugging and replugging the USB plug. Avoid fully charging in order to be able to let it run down again before trying something else. Try with any phone Bluetooth off as well.

What causes this software bug in the watch is not known, it can also be hardware related, and in some cases caused by a failed factory reset which is not uncommon. I would like to see Fitbit replace watches systematically that fail with this issue, if they can't fix the flaw. It would be the alternative solution.

[jeffcatton]

Thanks Guy_.  I did work with FITBIT support and they walked me through several different steps, same as what is posted on the forums. Those steps I did early before contacting them also however, I did what was asked by the FITBIT support person. Unfortunately, to no avail, it did not work for my situation (maybe others) and they (FITBIT support) gave up and said I have to buy another as they could not fix it.

Jeff