SENSE setup issue

[Hardik_khatri]

Okay, so here is my case.

I tried setting up a new Fitbit Sense(won this from 'Fitbit learn' {an app for retail employees}).

For some reason, the watch does not setup on my Poco F1 and got to know that my phone is not supported by their app.

My problem: How do I set it up now?  I was told earlier that Fitbit sense and Versa 3 cannot be setup from windows app as well.

So do I just sit with a non-working demo-like unit of Sense now? or is there a way to set it up?

My frustration with the company just escalates with this company. This is the second watch, I'm setting up in 10days now. (I had brought a Versa 3 as a gift and got sense in Sweepstake of Fitbit learn)

[USAF-Larry]

@Hardik_khatri, is your phone running Android 7, or newer?  (It should be running 8.1, I think.)  If so, it should run the Fitbit app.

What happens when you run the Set Up a Device in the Fitbit App?

[Hardik_khatri]

I think I wrote the initial post in a confusing manner.

I'm not having issue with the App not installing.

My issue is that I'm unable to setup the Fitbit Sense using the app.

Chat support told me that my phone is not on the lift of supported devices.

The thing is that I've found it now that I have the product in hand. I wanted them to either provide an alternative method or get the phone incompatible list.

[Odyssey13]

here is something a moderator posted about phones being compatible:

"Please note that your phone or tablet is not on our list of compatible devices. We confirmed that the devices on this list are fully compatible with all features of Fitbit devices and the Fitbit app. While a phone or tablet may not be verified as fully compatible, the Fitbit app may still work with your device. 

We routinely test new devices to ensure full compatibility with Fitbit devices and the Fitbit app, and are constantly working to confirm compatibility with new phone models. Be sure to verify that your phone or tablet meets the minimum operating system requirements.

If your phone supports Bluetooth 4.0, we provide assistance and troubleshooting steps. Because your phone or tablet is not fully compatible with Fitbit devices, we can't guarantee syncing and other Fitbit features. "