SUPER DISAPPOINTED WITH MY SENSE

[POGZY]

My Fitbit sense is garbage I have a wrist tattoo on both arms and my sense will NOT track my sleep if my watch is over my tattoo if it’s on a thin part where I have plain skin it’s ok but in the night as i move so dose my watch over the tattoo  

[Clove6060]

The ink problem is not isolated to your sense. 

Do a quick internet search and you’ll find tattoos will limit the performance of a smart watch sensor. 

[POGZY]

Thanks but my Fitbit blaze and Fitbit ionic had no problem working with the very same tattoos my watch indicates I have had NO sleep since last Sunday? 4 nights with no sleep no wonder I’m tiered LOL

[Gr4ndp4]

Hi, @POGZY, the newer devices have a different HR sensing array than the Blaze and Ionic. The tattoo issue has been noted in these help threads for at least two years. The problem is the LED/sensor depends on detecting the change in the colour of the skin layer which is inked in a tattoo.

Scarring has the same effect.

Cheers

[POGZY]

Thanks for your reply hopefully Fitbit can boost the power of the sensor in a future update but I doubt they will even try despite knowing there’s a problem with thousands not just me wish I knew before I payed so much for it but who Google’s will this watch work with a tattoo

Sent from my iPhone

[suszy]

I too have been disappointed by the Sense and Fitbit.  I got the Sense last Mother's Day and in the year it was replaced twice and now it has died again and they are telling me it is out of warranty and all they can do is offer discount on a new one. I am so disappointed.

[Guy_]

Hi @suszy  - in what way is it dead? Often due to a charge cable fault people think the watch is dead.

So just in case before giving up on your watch  check the various issues in How to check charge cable - Sense/Versa 3 won't charge, won't start or blank screen

[Guy_]

Hi @POGZY - if by any chance you don't have a tattoo under your arm try wearing it on the other side of your arm.