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Scrap Fitbit Pay and provide Google Wallet on the Fitbit Sense

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‎12-30-2022 09:20 - edited ‎12-31-2022 10:57

‎12-30-2022 09:20 - edited ‎12-31-2022 10:57

I'm putting in the request as per the title.  Fitbit/Google, are you listening?

I'm sorry, but Fitbit Pay is dead and hasn't been adopted by enough banks to make it a viable option.  Very poor support for it in Canada.  Just create the Google Pay/Wallet app for the Sense and other NFC Fitbit devices and be done with it.  Everyone will be happier as a result.  Please.

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6 REPLIES 6

‎01-03-2023 00:03 - last edited on ‎08-07-2024 10:32 by Fitbit Moderator

‎01-03-2023 00:03 - last edited on ‎08-07-2024 10:32 by Fitbit Moderator

Hi @michae1a1ee - did you check this link for bank support in case there is just an error with Fitbit Pay?

The Sense 2 has Google Wallet but is missing things you have on your Sense currently so it is unlikely that it will be made available on a Sense original, as there is another watch with it on.

Author | ch, passion for improvement.

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‎01-03-2023 02:45 - edited ‎01-03-2023 02:46

‎01-03-2023 02:45 - edited ‎01-03-2023 02:46

It makes zero sense that this hasn't already happened. Fitbit is extremely slow to provide any practical updates to their watches.

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‎01-03-2023 05:24

In response to SunsetRunner

‎01-03-2023 05:24

Hi @SunsetRunner - very few manufacturers retrofit old models with new features found on newer models which would lose them sales of the newer models.

Author | ch, passion for improvement.

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‎01-03-2023 05:30

‎01-03-2023 05:30

@michae1a1ee as @Guy_ mentioned, Google Wallet is available on Sense 2 and Versa 4 but it isn't the same product as on mobile phone. Many users (including me) found out that their bank cards are not supported on Fitbit although they are supported on mobile Google Pay/Wallet. Some users found out that their cards, previously supported by Fitbit Pay, now are not supported in Fitbit's Google Wallet (and there is no way back). So be careful what you're asking for 😏

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‎01-03-2023 12:48

In response to t.parker

‎01-03-2023 12:48

Thanks for the replies everyone.

I just got a new Sense in December, purposely avoiding the Sense 2 due to things that has been removed from it.  Did a lot of research ahead of time and knew about this situation.  I wrote this thread because I wanted it documented how bad Fitbit Pay support is, and how I believe everyone would prefer just having Google Wallet.  Now, with @t.parker 's comments about the state of Google Wallet on the newest Fitbit watches, I guess I need to add to my request to say scrap Fitbit Pay AND fix the functionality on Google Wallet for watches.  I'm trying to be careful with what I'm asking for! 🙂

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‎01-13-2023 10:49

In response to Guy_

‎01-13-2023 10:49

It's adding a feature to a software update, something most manufacturers do to keep their customers happy and make them want to continue buying their products.

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