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Screen fell off my 6 week old Sense

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‎03-19-2022 06:42

‎03-19-2022 06:42

I can see this isn't terribly unusual. Getting Fitbit to replace it through Chat was easy and I can't complain about that aspect of service.

However, I worry that it will happen again. I've seen one post where it happened 3 times, or maybe it was 4, in a year. If that happens to  me, I wonder if Fitbit will decide I'm making it up. They haven't asked for the watch back, shall I send it to them anyway so that if it happens again I've evidence it happened to a replacement?

Also, any recommendations for a screen protector?

Thanks

Doug

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3 REPLIES 3

‎03-19-2022 08:23

‎03-19-2022 08:23

Hi @DougWeller  warranty information is here - click to read. The warranty is one year (USA) from the time of purchase of the original device, even when it's been replaced.

Stepping in the U.S.A. since September 2013. Android 14

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‎03-19-2022 09:22 - edited ‎03-19-2022 09:24

‎03-19-2022 09:22 - edited ‎03-19-2022 09:24

There are a lot to choose from.

 

Personally, I use the NANW TPU bumper and like it a lot. Got the 4 pack on Amazon Prime.


https://www.amazon.com/NANW-Compatible-Protective-Smartwatch-Scratch-Proof/dp/B08G4XGHMR

Sense Activation 11/3/20\IPhone 12 Pro Max\SimpleClockPro Watch Face\Spigen Rugged Armor Pro Case/Band
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‎03-20-2022 15:55 - edited ‎03-20-2022 15:56

‎03-20-2022 15:55 - edited ‎03-20-2022 15:56

"...any recommendations for a screen protector?"

 

Bought 3 of these locally for mine and the wife's Sense. They work, and seem excellent. Check your eBay locally for them.

 

Tempered glass is preferable to a "film" or TPU protector, simply because it gives better blunt force protection.

 

For Fitbit Versa 2 3 Versa Lite Sense Full Cover Tempered Glass Screen Protector | eBay

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