08-11-2022 11:07
08-11-2022 11:07
My Sense screen shows the Fitbit blue symbol and will not change nor shutdown. This happened after an overnight charge.
08-11-2022 11:40
08-11-2022 11:40
Did you have an update overnight? If so many of us have been dealing with the same problem.
08-11-2022 15:21
08-11-2022 15:21
Any resolution? Mine is also stuck on the fitbit logo. This is the third time, fitbit has sent me a replacement🙄
08-11-2022 16:08
08-11-2022 16:08
After dealing with support for an hour and a half they decided my sense was broken after their update. It was almost 2 years old so instead of replacement they offered 35% off something new. Haven't decided if I want to stay with something that screws up when updated.
08-11-2022 18:12
08-11-2022 18:12
Thank you for sharing your experience with their support team (my Sense is also kaput). Sounds like an engineered obsolescence situation. Get us all to switch to their newest device. 😕
08-11-2022 20:34
08-11-2022 20:34
I was asked to go ahead and start the update. But it is still trying to download. I am getting no where here
08-12-2022 00:06
08-12-2022 00:06
Mine is also stuck on a blue screen just middle of the day after being update 30 hours bevor
08-12-2022 10:42 - edited 08-12-2022 12:27
08-12-2022 10:42 - edited 08-12-2022 12:27
I also did the update and it has rendered my watch useless. Stuck with the blue logo screen. I have done every possible “fix” recommended and nothing has worked.
I just contacted customer service and they are attempting to assist me with the problem.
Thank you to all that have posted about the problem. I thought it was just me.
08-12-2022 12:24
08-12-2022 12:24
I got the same response. It may be time to move in. Especially considering the problem was likely caused in their end.
08-12-2022 12:25
08-12-2022 12:25
I’m really frustrated with the situation. I’m considering switching to another product as well
08-12-2022 12:35
08-12-2022 12:35
I've tried everything including the factory reset below and this was their response this morning when I messaged them on Twitter. I'm beyond frustrated.
Fitbit:
Thanks for the photo and email address. Let's perform a factory reset as detailed below. Afterward, set it up following the steps at http://help.fitbit.com/articles/en_US/Help_article/1873.htm#How. Please note that a factory reset erases all apps, cards in your wallet, and unsynced data from your watch, so don't forget to sync beforehand: IMPORTANT: Don’t plug the watch into the charging cable. 1. Press and hold the button for about 8 seconds until the screen turns off. 2. After the screen turns off, you’ll feel a short vibration. 3. When you feel the vibration, release the button and immediately press and hold the button again. 4. Wait until the blue logo appears, then disappears. 5. Immediately release the button and then immediately press and hold it again, until you feel a vibration. 6. After you feel the vibration, release the button. This vibration indicates you've started the factory reset. 7. After the Fitbit logo appears, you should see an image with the phone icon and setup indicator. Now you can set it up as previously instructed.
Me: Sends them screenshot of watch still stuck on blue screen and my receipt from when I purchased the product.
Fitbit:
08-12-2022 13:02
08-12-2022 13:02
Edit: Finally got Factory reset to work, but it shut off the watch and then when I plugged into charger again, it gave me a red X, I was able to repair the Sense but having this amount of trouble with an update is unacceptable. I will switch to another brand of smartwatch soon.
08-12-2022 13:26
08-12-2022 13:26
08-12-2022 16:20
08-12-2022 16:20
Mine seems to be behaving itself, too, but it took three cycles of the factory reset protocol described above (triple squeeze!) before it finally started to wake up again. I'd also tried uninstalling the app, killing Bluetooth and restarting the phone, etc. Anyhoo... hopefully this puppy should last long enough to break through a few more watch-bands. Ha!