Hello,
I would like to report an issue with my Fitbit Sense 2 device. The battery is draining very quickly (lasting less than a day, even while idle), and the watch sometimes turns off by itself, even when it has charge.
I have already followed all the recommended steps:
Reduced the screen brightness to the minimum;
Disabled all notifications and high-consumption features (such as the voice assistant, continuous monitoring, etc.);
Restarted the device;
Verified that the firmware is up to date;
Performed a factory reset;
Removed all third-party apps.
Even after all of this, the issue persists. The battery continues to drain very quickly and the abnormal behavior remains.
I would like to know what the next steps are and whether it is possible to claim the warranty, as the product is still within the legal coverage period.
I look forward to your response.
Best regards
