Sense 2 does not turn on

[Sluciano]

I put my sense2 charging for all night.

When pushing button to turn on, I need to keep pushing it for a long time, the fit bit sign flashes between two colours several times and at the end it apears a red x, than another fitbit sign and it gets dead...

I don't know what to do.

Any help?

[ManuFitbit]

It's good to see you participating in the community @Sluciano.

Thank you for sharing the details regarding your Sense 2. Sorry to know that you are having difficulties. 

I've been informed that you already contacted the Customer Support team for further assistance with this. In this case, they will let you know how to proceed. Please keep in contact with them and take a look at your inbox. 

[Mummamisfit]

This happened to me. I got new charger and it was fine