Sense BR and HRV don't appear on Health Metrics

[Texasbill]

On my phone, Health Metrics does not show any activity on Breathing Rate or Heart variability even though I wore watch to bed. Other metrics, Skin Temp, Sp02 and resting heart rate show.  Do I need Premium for the former?

Moderator Edit: Clarified subject and updated label

[Guy_]

HI @Texasbill - premium is not required, there is obviously a problem in the Fitbit App.

Try the following options one at a time to see if they help, and wait till the next day

• clearing the cache and force stopping it,
• or logout and login,
• or reinstalling the app and redoing notifications setup.

[Texasbill]

Thanks Guy.  tried the 1st two suggestions.  No change.

Breathing Rate says Last Night: No Data

Heart rate variability Says Last Night; No Data

But the rest of the measurements all show data.

Will try one more night to see if any change.

[asm74]

I've also tried all the recommendations. Received my Sense for Christmas and have worn it every day and night since, approx. 2 weeks. It has never recorded HRV or BR and the sleep recording is only the basics, no score. My old Alta HR works better than this one. I think I have to switch brands after many years, unfortunately. Very disappointing.

[Texasbill]

Yes I tried again last night.  No data for HRV or BR.  Sp02, Skin and RHR all show..  I thought Fitbit would surely function correctly in these metrics.  Guess I was wrong.

[Jeff8872]

My did for awhile. Look again in about an hour after you are awake. Sometimes it takes time to show.

[Texasbill]

Nope still nothing. Is there a link to get tech help from Fitbit?

[Guy_]

@Texasbill 

You can contact Fitbit Support directly.

Also reachable via the Fitbit App, click profile photo, Help & Support, Contact Customer Support.

[Texasbill]

Thank you.  I have been in.contact with them via Live Chat.  We are still working on the problem.  To be continued tomorrow.

[Texasbill]

Spent about 45 min with Tech support via Live Chat today 1/10. They have not provided a solution yet.  Not sure they can? Suggest I continue to check the stats.  It's een 6 days with the same No Data results for BR and HVR