Sense Battery life too short

[Cadie14]

My husband bought a Sense smartwatch to replace my Charge 3. I am so disappointed I have to charge the Sense every 3 or 4 days…should have stuck with my charge 3 since the battery lasted longer and, frankly, had all the features I needed. The Sense smart watch has a lot of bells and whistles I don’t even use.  Such a waste of money!!! Should have gone with an Apple Watch!!!! 

I also got a Sense sport band which thankfully was on promo for free. I am grateful I did not pay for it since it looks so  cheap! I have true buyers remote: should have ditched Fitbit for an Apple Watch just as I had planned for so long!!!! 

Moderator edit: subject updated for clarity

[Amyheynow]

I’m having exactly the same issues!

[Guy_]

Hi @Amyheynow  - did you actually turn off all the options as was given in the link as a temporary solution?

The watch is sold with upto 6+ days battery but there is a warning that it is reduced if certain options are selected.

The current short battery life is probably not actually a watch problem but a problem with the software which hopefully Fitbit will be able to fix soon. So unfortunately it's a question of patience.

[Spopar1]

My husband and I replaced our Charge 2's with Sense after researching Apple Watch and Withing's SmartWatch.  We are currently subscribed to Premium and like everything about Sense/Premium except the charging issue.  As of this week, we are down to charging watches EVERY 24 HOURS.  This is unacceptable.  We understand from reading comments in the Forum that FitBit version 3.43 was to have solved this problem.  We have version 3.52.1....the problem is still there.  

We are very disappointed and hope there is action taken either to resolve this problem or replace the watches.

[Guy_]

Hi @Spopar1  - the battery life is an issue since new features in the last update.

Removing the SpO2 tracker app and clock face, if used, will get you about 2 days more, as also the Snore detection.

How to resolve the Major issues causing short battery life.  

[Spopar1]

Thank you for your response, Guy.  However, telling us to disable the options offered with the FitBit Sense and Premium subscription in order to preserve battery life is not really taking care of the issue we have regarding charging.  If we had wanted less information collection, we would not have purchased a FitBit Sense.  We believe FitBit is responsible for ensuring that their product functions as marketed.

[DavideFitbit]

Hi everyone, thank you for all the comments and feedback that's been shared so far. 

From the information you provided earlier, it seems that most users have already tried all the basic troubleshooting steps listed here that could helpful to resolve problems with the battery draining too fast. In addition, I would also recommend that you try a restart procedure, as this has been useful for other users experiencing something similar. 

If you already tried all the steps mentioned earlier and you're still experiencing the same inconvenience, I recommend that you continue the communication with the Support team so they can let you know how to proceed or what options are available for you. You can get in touch with them here. 

Thank you for taking the time to share all your feedback about this as well, all your comments regarding this inconvenience are greatly appreciated. 

Have a good day. 

[Johanne62]

Totally agree Sense is a waste of money. Can't get mine to work properly...I regret to to not have gone with Apple

[reenssemp]

I thought I would share my POSITIVE experience trying to resolve my battery issue.  I tried all the suggestions to improve battery life to no avail.  I then called customer service to discuss, and they informed me that the plug I was using to charge my Sense was slow and it could impact the charger - even though I was charging to 100%.  So, I changed out the USB/plug adapter to a new one, and sure enough, I now have no more issues.  I use up maybe 7% a day.  Also, customer service told me to clean the contacts on my watch with rubbing alcohol which I also did - don't know if that helped.

Moderator edit: format

[eezeepee]

Welcome to the community. What specifically can you not get to work properly?

[DavideFitbit]

Welcome to the Fitbit Community forums, @Johanne62.

Thank you for sharing your feedback and this information about the inconvenience you've been having with your Fitbit Sense. 

I've been informed that you already contacted the Customer Support team for further assistance. In this case, they will let you know how to proceed. 

@reenssemp That's great news, thank you for sharing this update as well! 

Have a good day. 

[susyk9]

Which bells and whistles are you talking about?  I have to charge my sense every 2 days and would love to know what you turned off.

[Guy_]

Hi @susyk9  - all the details have been posted earlier in this topic. Have a look at what was provided to help.