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Sense Controls won't stay connected to my phone's Bluetooth

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‎09-05-2021 20:27 - last edited on ‎09-06-2021 06:20 by Fitbit Moderator

‎09-05-2021 20:27 - last edited on ‎09-06-2021 06:20 by Fitbit Moderator

How do I turn on Sense Control to activate phone calls. SC shows up in Bluetooth but won’t connect. The message says to turn on Sense Control but I can’t find it. 

 

 

Moderator Edit: Clarified subject

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‎09-06-2021 06:22 - edited ‎06-23-2024 08:32

In response to Clove6060

‎09-06-2021 06:22 - edited ‎06-23-2024 08:32

Hi there, @Mickie197. Welcome to the Community Forums. Thanks for the details provided in your post. @Clove6060 Thanks for your input!

Please note that Sense Controls might be listed as “Not Connected” in the list of Bluetooth devices on your phone. When you receive a phone call, the controls automatically reconnect. This feature requires more frequent charging. For more information, see How do I take on-wrist phone calls with my Fitbit smartwatch? 

Hope that helps. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

View best answer in original post

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3 REPLIES 3

‎09-05-2021 20:34

‎09-05-2021 20:34

https://help.fitbit.com/manuals/manual_sense_en_US.pdf

Sense Activation 11/3/20\IPhone 12 Pro Max\SimpleClockPro Watch Face\Spigen Rugged Armor Pro Case/Band
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0 Votes

‎09-06-2021 06:22 - edited ‎06-23-2024 08:32

In response to Clove6060

‎09-06-2021 06:22 - edited ‎06-23-2024 08:32

Hi there, @Mickie197. Welcome to the Community Forums. Thanks for the details provided in your post. @Clove6060 Thanks for your input!

Please note that Sense Controls might be listed as “Not Connected” in the list of Bluetooth devices on your phone. When you receive a phone call, the controls automatically reconnect. This feature requires more frequent charging. For more information, see How do I take on-wrist phone calls with my Fitbit smartwatch? 

Hope that helps. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer

‎03-21-2022 04:58

‎03-21-2022 04:58

I retired a versa 3 because the sense controls wouldn’t stay connected. I started premium so I could track my O2. Now my sense won’t stay connected and haven’t had O2 for a week now. I’ve tried to cancel premium but can’t find the cancel button on the website. When I hit add it says I already have it but won’t let me cancel. 

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