Sense - Fitbit won't update/stuck on "Download Fitbit App to get Started" screen

[mikelcal]

After the recent fitbit firmware update, my fitbit is not working normally. I've attempted to update the firmware several times, both via wifi and Bluetooth, and though the device shows the green checkmark screen and chimes upon receiving the update, the app reports the update was unsuccessful. 

Is there a way I can update the firmware over USB? that would make my life so much easier to ensure the update completes successfully for once. Super disappointed and irritated.

Moderator edit:  updated subject for clarity

[JuanFitbit]

@mikelcal , Nice to see you in the Community! Thank you for your information and sharing the message error. 

The message "Download Fitbit App to get Started" , means that the Sense musst be pair to your account once again. It shows that the watch is not paired to any account. 

After pairing it again , and should you still have issues with the update, please ave a look at this: Why can't I update my Fitbit device?

See you around. 

[Ash2016]

I’m having this exact same issue with my sense. I’ve called Fitbit multiple times and they have not helped me. My watch is only 7 months old and I cannot use it at all. I went through all of the troubleshooting direction when I called and will nothing. I was told someone would reach out to me because my issue had been escalated and it has been one week now. If you have any suggestions please let me know. 

[Guy_]

Try also in the Fitbit App, click profile photo, device photo, "+ Set up a Device" after restarting both watch and phone. It may help.

[Guy_]

@mikelcal - is this a new watch? If not, may I ask why you need to update the firmware? What is not working with the current firmware?

You can check in the Fitbit App what firmware it thinks is installed, click profile photo, device photo and at the top it shows.

If you did a factory reset your watch will be like it was when you got it, and to download the latest firmware, the watch and phone will need to be near a 2.4 GHz WiFi source and on charge.