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Sense GPS stopped working in my Sense

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My Sense's GPS has pretty much stopped working completely.  Usually doesn't find a GPS connection or, if it does, will drop out half way through a run.  I originally got a message on the Sense that said that I needed to calibrate the GPS within the app.  Chatting to "Support" though and no one has any notion that such a calibration is possible, but they got me to update firmware and do a reset.  No change.  They've now told me I don't qualify for a warranty replacement but I've said I don't want a replacement, just some ideas on how to fix this.
Their response then was that only a small proportion of devices suffer this - given they won't replace it, I am unsure how this is meant to make me feel better!

I'm done with Fitbit at this rate!  Apple here I come....

 

Moderator edit: clarified subject.

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