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Sense Glass detached and it now shows 0% of charge

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‎07-09-2021 02:24 - last edited on ‎07-10-2021 08:32 by Fitbit Moderator

‎07-09-2021 02:24 - last edited on ‎07-10-2021 08:32 by Fitbit Moderator

Hi, i showered and realized that the glass of my 6 months old Fitbit sense detached from the watch body without any reason... just like that. I immediately went out of the shower and the watch worked still fine for another 20 Minutes... display was on and i could also sync with my phone. Then suddenly it went black. I attached it to the charger and since then it is always just showing "0%" and will not charge. I tried all the resets but it will not charge, just show "0%". I am a little annoyed that the glass just detached... how can that be? Is the battery maybe now broken because maybe some moisture get in and i have to replace it? Any idea if i can repair it?

 

 

 

Moderator edit: subject for clarity

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4 REPLIES 4

‎07-09-2021 03:30

‎07-09-2021 03:30

Hi @Ewunja I'm afraid repair is not an option. Contact Fitbit Support and see if they are able to help.

Fitbit Support  

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

Best Answer

‎07-09-2021 03:39

In response to NellyG

‎07-09-2021 03:39

ahhh, my boyfriend says he already did contact support.... 🙂

Best Answer

‎07-09-2021 09:30

In response to Ewunja

‎07-09-2021 09:30

What did they tell you?

Sense Activation 11/3/20\IPhone 12 Pro Max\SimpleClockPro Watch Face\Spigen Rugged Armor Pro Case/Band
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‎07-10-2021 08:40

In response to Clove6060

‎07-10-2021 08:40

Hello @Ewunja. Welcome to the community forums. @NellyG Nice to see you around and thanks for your input. 

 

I'm sorry for the experience you had and thank you for the detailed information. I also appreciate the update about that your boyfriend contacted our Support Team. At this time, I was able to see that our Support Team has sent a replacement Fitbit Sense for you and I hope you can continue tracking towards your fitness goals soon. 

 

@Clove6060 If you experience a similar inconvenience, please make sure to get in touch with our Support Team and they will be reviewing your case and options. Note that you can contact them through chat or over the phone, but phone wait times have been longer than normal, so I recommend initiating a chat. Click here to get connected. 

 

See you around. 

Wilson M. | Community Moderator, Fitbit.
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