Sense Heart Rate sensor is not working

[YeahBbrieana]

Dear Fitbit community,

It's been one year. My family likes a traditional Christmas. And, I'm happy with Fitbit Sense. 

However. Between the gap a couple of days to 3 weeks in December to January 20-2021, my Fitbit Sense's green lights won't respond and detect my touch to do this tap and that tap. Very frustrating.

Sincerely,

Brieana Lynn buck

Moderator Edit: Clarified subject

[Guy_ · Accepted solution]

Hi, did you try restarting the watch [there may have been issues]

Shut down the watch

[Swipe left, Settings, at the bottom, Shutdown]

wait a minute

Start the watch

[Hold the button till it vibrates or logo appears]

Wait for the clock to reappear.

[WilsonFitbit]

Hello @YeahBbrieana Welcome to the Community Forums! @Guy_ Thanks for the input! 

I was informed by our Support Team that you have contacted them. Please keep an eye on your inbox or contact them one more time and refer to your case number if you need additional assistance or if you have questions about the outcome of your case.  

Have a nice day! 

[Daabs]

Restart of sense does not helped me. I see sense continuously giving fitbit logo it seems like device is crashes everytime. 

This is my second sense which stops working abruptly.  I wonder if it's manufacturing defect.

I Need help!