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Sense - How to correct time

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‎12-04-2024 17:14 - last edited on ‎12-05-2024 06:08 by Fitbit Moderator

‎12-04-2024 17:14 - last edited on ‎12-05-2024 06:08 by Fitbit Moderator

Hello! My sense Fitbit watch constantly become a couple minutes behind of the correct time. I try to sync it, change my wifi settings and remove/readd it. Nothing seems to work and it wouldn’t be a big deal but I work in the hospital and minutes do manner for the correct time of things. If anyone has the same problem and tips on how to fix it would be much appreciated!

Moderator Edit: Clarified subject

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Accepted Solutions

‎12-05-2024 06:12

‎12-05-2024 06:12

Hi there @Payton0606! A warm welcome to the Fitbit Community!

Thank you so much for reporting this situation.

You can try to correct the time this way:

  1. From the Today tab in the Fitbit app, tap your profile picture > Fitbit settings.
  2. In the App Settings section, tap > Date, time & units.
  3. Tap > Time Zone.
  4. Turn off the Set Automatically option and choose the correct time zone.
  5. Sync your Fitbit device.
  6. If the time is still incorrect, log out of the Fitbit app, and then log back in before syncing again.

For more information please see: How do I change the time on my Fitbit device? and Why won't my Fitbit device sync? 

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1 REPLY 1

‎12-05-2024 06:12

‎12-05-2024 06:12

Hi there @Payton0606! A warm welcome to the Fitbit Community!

Thank you so much for reporting this situation.

You can try to correct the time this way:

  1. From the Today tab in the Fitbit app, tap your profile picture > Fitbit settings.
  2. In the App Settings section, tap > Date, time & units.
  3. Tap > Time Zone.
  4. Turn off the Set Automatically option and choose the correct time zone.
  5. Sync your Fitbit device.
  6. If the time is still incorrect, log out of the Fitbit app, and then log back in before syncing again.

For more information please see: How do I change the time on my Fitbit device? and Why won't my Fitbit device sync? 

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0 Votes