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Sense Not Charging Due To Cable Pin

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‎12-31-2021 07:41

‎12-31-2021 07:41

One of the pins on my new Sense charger is pushed in and won't come out. I've only had this watch and charger for a month and have charged it a few times as mine keeps a good battery life. I've looked at other posts and comments and have tried to get the pin to bounce back up but it won't. I can't find a customer service phone number or chat area to request help or get a new charger. Very irritated! 

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‎12-31-2021 07:53

‎12-31-2021 07:53

Hi @RoseisRiveting  the link for support is at the bottom of each page and on the app, but click on this https://myhelp.fitbit.com/s/support?language=en_US 

Stepping in the U.S.A. since September 2013. Android 14

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‎12-31-2021 07:53

‎12-31-2021 07:53

Hi @RoseisRiveting  the link for support is at the bottom of each page and on the app, but click on this https://myhelp.fitbit.com/s/support?language=en_US 

Stepping in the U.S.A. since September 2013. Android 14

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‎12-31-2021 08:04

In response to Odyssey13

‎12-31-2021 08:04

Thanks! I went into my fitbit app and found a help and support link. From there I went on to the chat mode and they were great! It took about 16 minutes and I got a new chord for my Sense. It was that easy. I kept clicking on help on community pages and kept getting rerouted to the help links for each model and not for real support. 

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‎12-31-2021 08:07

In response to RoseisRiveting

‎12-31-2021 08:07

Great news @RoseisRiveting . Fitbit support is really good helping us. Glad you're getting your new charging cord.

Stepping in the U.S.A. since September 2013. Android 14

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‎08-28-2022 03:12

In response to Odyssey13

‎08-28-2022 03:12

Haha

3rd Sense because I stick with fitbit,  need the GPS access for activities etc. ... BUT CHAGING CABLE ... another fail! I have purchased an extra cable for my newest Sense. A pin is stuck down AGAIN ... and youbSELL new cable as a solution. 

I  researching another tracker option. ... 

 

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