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Sense -Not charging... out of warranty

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‎11-13-2023 09:08 - last edited on ‎11-15-2023 17:47 by Fitbit Moderator

‎11-13-2023 09:08 - last edited on ‎11-15-2023 17:47 by Fitbit Moderator

I have yet to purchase a Fitbit that lasts a year. I purchased my last Fitbit Sense in September of 2022 and to replace it in June 2023 because I was having issues. Received my replacement with no problem. Here we are, 4-5 months later and the replacement just stop charging. The warranty is only  90 day's, so I can't get it replaced but they sent a discount code for 35% off. No, thank you. I will no longer purchase this product!!!

Moderator edit:  updated subject for clarity

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3 REPLIES 3

‎11-13-2023 10:01

‎11-13-2023 10:01

Hi @Paulicia - very often it is not a watch problem, see instructions in How to check charge cable - Sense/Versa 3 won't charge, won't start or blank screen 

Author | ch, passion for improvement.

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‎11-13-2023 18:55

In response to Guy_

‎11-13-2023 18:55

My husband and I both have the same watch. His charges and mines does not. So it's not the charger.

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‎11-14-2023 03:26

In response to Paulicia

‎11-14-2023 03:26

Welcome back to the Fitbit community, @Paulicia!

Sad to hear that you're having an issue charging your Fitbit Sense. Please make sure that the charging contacts on your device are perfectly clean. In doubt please carefully follow the instructions under 'Trackers and Watches' following this link:

How do I clean my Fitbit device? 

I'll keep my fingers crossed.

Stefan
Charge, Charge HR, Blaze, Versa, Versa 2, Charge 5, Charge 6, Versa 4, Aria, Aria 2, Pixel 4a, Pixel 7
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