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Sense Unable to complete the update

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‎03-24-2026 13:14 - last edited on ‎03-25-2026 06:18 by Fitbit Moderator

‎03-24-2026 13:14 - last edited on ‎03-25-2026 06:18 by Fitbit Moderator

I am now at my wits end! I have never been more frustrated with a product that this.

I am trying to update the software without connecting to the wifi, but the watch immediately starts showing the wifi option which stays there until a red cross appears and I have to start again.

I have done the factory reset multiple times and I still cannot get the thing to work, in spite of following the prescribed steps. 3 days I've wasted on this. This watch simply does not work.

I am never buying another fitbit product after this.

 

Moderator edit: updated subject for clarity

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‎03-24-2026 21:14

‎03-24-2026 21:14

Hi @steveoo7 - just in case have you tried to remove any Bluetooth entries for the watch on your phone, remove the watch from the account, Logout of the app, turn off all other Bluetooth watches and phones/tablets then restart both watch and phone and then setup the watch again?

Author | ch, passion for improvement.

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‎03-25-2026 06:17

In response to Guy_

‎03-25-2026 06:17

Hello @steveoo7 ! It’s nice to see you around! 

Thank you @Guy_ for your support.

@steveoo7 Since your watch is uanble to complete the update please take a look to the following article to complete your update via Bluetooth: Why can't I update my Fitbit device? 

 

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