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Sense acting a bit strange maybe i need to exchange it?

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‎03-16-2021 08:26

‎03-16-2021 08:26

I do the same routine every day get up at 5:40am take off my watch set it on it charger take a hot soaking bath then I go get my watch off the charger, it always fully charged I put it on about 25 minutes later my watch shut down? & does a hard restart I am like wow ok but now when it started up had a different clock face for about 5 seconds then went back to normal but all my sp02 data is gone tells me to sleep to collect data  I am like ok maybe some update just took place but a few minutes latter it shut down again and does another hard restart. Yesterday I went into setting and changed one thing>Vibration & audio I changed the vibrations from normal to strong. I have done nothing else to the watch. Is my watch about to take a swan dive into the asphalt? should I take it back to Costco and exchange it asap? & if i do do I lose all my data for the month I have collected?

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‎03-16-2021 08:42

‎03-16-2021 08:42

I just did some test and i think this issue caused by my windows 10 app of Fitbit let me explain I still need some help but follow me here on what happening. so i opened task manager on my laptop i noticed i have two running process of fit bit i shut down the app still says i have one running process of fitbit app so i shut that down and my watch restarted again I wait tell watch is up and fully rebooted I restarted the windows vir of Fitbit app and tried to sync watch it forced watch to reboot again  i shut down the app it forced the watch to reboot again so i will delete the app next from my laptop and reinstall it see if that fix's my issue and what the All Father's name is the second Fitbit process on my laptop? I'll report more info after I delete and reinstall app.

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‎03-16-2021 16:01

In response to Converse

‎03-16-2021 16:01

I think it is pairing issue caused between a cell phone and a laptop & that the laptop windows vir FitBit App, so on the Laptop when I come back to it and try to manually sync it it was causing the watch to do a hard restart as to why? conflict's somewhere is the issue as it seems to drop the pairing of the device but still says it paired. Regardless what i had to do was turn off All-Day Sync. seems so far has fixed the issue of my watch getting a forced restart  but I still lost my sp02 data for last night let hope tonight it shows back up fingers crossed.  
Oh side note: Reason sp02 data was lost is the watch face is removed during a hard restart(2-5 seconds my watch displayed a different clock face) and I believe that some hows deletes the date stored up.
Another side note: take everything I say about this with a grain of salt I am just testing theory's.

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