Cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Sense adds extra steps

Replies are disabled for this topic. Start a new one or visit our Help Center.

Hello!

 

My Sense sometimes add a lot of extra steps, even I'm not walking. For example today after walking, it added 14000 extra steps, while i was sitting. 

 

What can I do with this?

 

Thank you for your help.

 

Kata

Best Answer
0 Votes
8 REPLIES 8

@kkata were you driving or perhaps typing or doing other wrist-based activity while sitting?

Marrrmaduke | Canada
Charge HR, Blaze, Charge 2, Charge 3, Inspire HR, Versa Lite, Versa SE, Aria

Best Answer
0 Votes

@Marrrmaduke no, I was sitting on a chair after walking (which was autorecognised before).

Best Answer
0 Votes

@kkata ughhhh that's weird. Have you tried rebooting it several times (press and hold the button until screen goes blank and fitbit logo reappears).

Marrrmaduke | Canada
Charge HR, Blaze, Charge 2, Charge 3, Inspire HR, Versa Lite, Versa SE, Aria

Best Answer
0 Votes

@Marrrmaduke no, I haven't tried it yet. I will do it and hopefully it will help. Thank you for your help 

Best Answer
0 Votes

@kkata keep me posted so we can sort it out!

Marrrmaduke | Canada
Charge HR, Blaze, Charge 2, Charge 3, Inspire HR, Versa Lite, Versa SE, Aria

Best Answer
0 Votes

@Marrrmaduke i will let you know. Thanks a lot

Best Answer
0 Votes

Rebooting does no good. Every Saturday it logs an extra 20000 steps for no reason

 

Best Answer
0 Votes

Hello, I also have this issue too.  Usually it is 20000 steps but today mine gave me 60000 while I was sleeping at 3 am.  It is annoying. 

Best Answer
0 Votes