Sense alert me up at midnight for reaching weekly AZM goal

[meresydotes]

I was not in any zone but asleep at midnight and I don't really understand how the zone minutes work, but I got the same notification last Sunday. Not to mention the fact that I'm pretty sure I have the app set to not notify when my phone is is DND, which it was at midnight.

Moderator Edit: Clarified subject

[SunsetRunner]

Hi @meresydotes - I like your name and remember that song. Here is an explanation of Active Minutes.  This notification comes right from your device. Not from your phone. A good solution is to put your Sense in Sleep or DND mode. Simply swipe to the right from the clock face to set either mode. Turn it off in the morning. 

[meresydotes]

@SunsetRunner That's fine and all, but I def wasn't reaching any Active Zone goals while sleeping and I shouldn't have to fiddle with remembering to go into sleep mode and out in order for my fitbit to not erroneously celebrate a milestone in the middle of the night.

[meresydotes]

So I did just find where you can schedule sleep mode. I'm presuming it works. It doesn't explain why Sense thought I was racking up active zone minutes while sleeping. Especially almost a week after supposedly already reaching the goal.

[MarkMM]

@meresydotes That's an interesting point. I'm surprised there hasn't been more complaints. I've been awake at Midnight Saturday night so it hasn't bothered me. It's congratulating us for having reached the goal for the week, at weeks end. But what if you're sleeping? I agree there should be some option other than remembering to change settings before bed on Saturday night? Maybe try chat support and see what they say?

[meresydotes]

Really, it does that every Saturday night? Last night was my second Saturday night with the Sense and it didn't  do that the first time. Though I slept pretty badly last night, so maybe it decided I wasn't really asleep? I did find in the settings where you can schedule sleep mode, so I'm giving that a try. Between the midnight "celebration," the fact that the thing also crashed and rebooted itself last night, the fact that it's still not cooling off during the night here in SoCal, plus me deciding to start a multiday 3D print yesterday evening and not doing anything about the fact that the filament was tangled before bed, last night was a disaster...

[MarkMM]

@meresydotes I may have been been wrong. I know mine has vibrated at midnight Saturday night more than once. It vibrated with the 150 celebration at midnight last night as well. Might just be a coincidence about the Saturdays. I had a lazy rain day and didn't get moving till late yesterday. And then 150 at midnight. So then it'd be back to your question. Why are you hitting 150 while sleeping? Have you tried chat support?

[meresydotes]

@MarkMM That's the million dollar question, isn't it? I def wasn't getting active minutes at that moment and I passed the weekly goal this morning, so I'm sure it didn't take me till Saturday last week. Chat is my very least favorite way of getting support, because it leaves you staring at the screen while the agent takes forever to respond. I called Sunday AM when fitbit's website said they were open and the message said they opened hours before I called, but also they were closed and call when they were open. So I sent an email. My years of fitbit support is not good. I predict they're going to offer to send me a replacement, but only if they receive the one I have back first, and everything goes on the slowest possible boat and the problem is firmware, not hardware anyway, so it def won't fix the problem. I'm hoping the scheduled sleep will at least fix the goal reaching while sleeping thing.

[N8teGee]

I believe it notifies you when you are half way to your goal and also when you have reached your goal. Why Fitbit thinks anyone wishes to know this as soon as the clock hits midnight is beyond me though. A more appropriate time would be midday.

The good thing is you can turn this off in your device settings. Open the settings app on your Sense - scroll down to and tap on Goal reminders - toggle off Active zone minutes goal.

[meresydotes]

@N8teGee Here's the thing everyone seems to be missing. I was not halfway to the goal and I def did not reach the goal. Not at midnight while I was sleeping. And not when I reached the same goal at ~5 AM Monday morning this week. This is a weekly goal that starts on Sunday. I work out pretty much the same every day. I did not reach the goal on Saturday at midnight  (even had I been working out rather than sleeping), because I probably reached it Monday. So, no matter how I choose to disable any notifications I might get at midnight on Saturday, or any other time I'm sleeping, the notification itself was erroneous and should not have happened.

[MarkMM]

@meresydotes My thinking was it's a notification at weeks end, that you reached the goal. Even though you might already have gotten the notification another day. I am not sure that's hot it works. I got the notification last night. I'll be watching to see if I get it again at midnight Saturday. If it's just a weekly atta boy at end of week, it wouldn't matter what you are doing at the time. You stated you probably hit the 150 Monday morning, so it'd just be an alert you met your weekly goal, before moving on to the new week.

[meresydotes]

@MarkMM You're correct. That was my initial supposition, since I got the notification at precisely midnight. I've only had the Sense ~2 weeks, so that's 2 Saturday nights, one with and one without the notification. Even if it was intentional and I was simply sleeping poorly enough last Saturday night that it couldn't tell I was asleep and sleeping well enough the previous one that it could, I would think that it would be a very poorly thought out notification. Surely, I'm not the only loner who is regularly already asleep at midnight on Saturday? Especially since we should ALL be staying home as much as possible (unless you're in New Zealand, then you're a winner).

[LizzyFitbit]

Hi everyone. I'm glad to see you participating in this thread. @SunsetRunner, @MarkMM and @N8teGee, thanks for stopping by to help other members.

@meresydotes, thanks for bringing this to my attention, and for the steps tried on your own. I understand your point of view about receiving weekly Active Zone Minutes goal when asleep and I'm sorry for this inconvenience. As you've done so, please turn on the Sleep Mode or set a Sleep Schedule to prevent your Sense from receiving notifications, goal celebrations and other reminders when sleep.

Our team always strives to work on our products and enhance their performance based on our members feedback. That's why I'd like to invite you to share this idea about not receiving this type of notifications at midnight in the Feature Suggestions board so it can gain the attention of our developers.

Let me know if you need anything else.

[meresydotes]

@LizzyFitbit OK, but this is not a feature. It's just common sense. Don't design a product meant to help people enhance their health, then set it up so it does something that damages their health, like interrupting their sleep without intervention.

[AudraM]

Thank you this has been happening to me too. I was just woken up at midnight now and I have been searching online for why this keeps happening. SUPER ANNOYING.

[MarkMM]

Seems to be working now? I got the notification earlier in the evening last night, but nothing at midnight for the last week. 

[AudraM]

I set up my sleep mode so I don't know for sure. I have enough trouble sleeping so I didn't want to take a chance of this happening again. 

[pwilderm]

This is happening to me too, with a Versa 2. I have a hard time getting to sleep and then I'm nice and cozy and BZZZZ! This device is *sensing* that I'm asleep, so why is it sending any notifications at all? I also have a target sleep schedule set, so it should really know that I'm supposed to be asleep. 

I will try setting the DND, but I really shouldn't have to do that. Midnight is a rotten time to be sending notifications anyway. Just a feature request, I guess (or a removal of "feature" request). 

[pwilderm]

Also, the Fitbit suggestion board says this: "neither Fitbit, nor any of its employees, may accept or consider any unsolicited suggestions, including ideas for new or improved products..." so what's the point of posting there?

[Sam999]

It just happened to me on my Fitbit Sense, "weekly active minutes goal completed" exactly at midnight Saturday night even though the goal was completed much earlier in the week and certainly hasn't been completed for the week that is about to start.  Now I'm realizing that there have been other times it's woken me up like this. Two hours awake debugging isn't the recipe for good health.  Thanks to everyone for creating and adding to this thread.  I've now set a sleep schedule but this is a firmware bug.