Sense and Fitbit app are not showing the same amount of steps

[Nancyleona]

My watch isn't showing all of my steps, but they are showing on the app.  I can walk almost a mile, and the watch will only show around two hundred steps.  The more steps I take the bigger the difference is between my watch and app are.  I have tried restarting the watch and it doesn't make a difference.  Help

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @Nancyleona. It's nice to see you around the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that your Sense and Fitbit app are not showing the same amount of steps. I understand where your concern is coming from, I will do my best to help you with this!

If you're seeing a huge step count difference between your Sense and Fitbit app (being the Fitbit app with a higher step count), the first thing that came into my mind is MobileTrack. Are you using MobileTrack along with your Sense? If you're, please note low-power step sensors inside your phone track your steps and send the data to the Fitbit app. We recommend using MobileTrack if you forget your Fitbit device at home. For more information, see How do I use Fitbit MobileTrack? 

Note that adding more than one Fitbit device to your account gives you the convenience of switching between devices while still seeing a holistic view of your daily activity on your dashboard.

If the above describes your situation, you can remove MobileTrack by tapping on the phone's icon and then select "Remove From Account". 

If you want to negate the extra steps, see How do I add, edit, or delete Fitbit data and activities?