Sense asks to warm it up to resume charging

[brwneyedbrndi]

I've had my Sense for about 6 months now and it's never behaved like this before. I've not been able to get it to charge for the past 3 days. Yesterday, it began displaying a message which reads "Fitbit device is operating below temperature, please warm it up to continue." For context, I live in central Florida. It's not like I'm a northern state where the temperatures are drastically cold. Naturally, the first time I saw this message, I put it back on my wrist for 10-15 minutes assuming my body heat is a sufficient heat source, but when I returned it to the charge, I got the same message. 

Moderator Edit: Clarified subject

[Burr31]

I also am having the same problem with my sense now. Tried all the steps above and nothing worked. Did buying a new charger work for anyone? 

[LRoy01]

I just got my sense 3 days ago and it wouldn't charge at all- I am getting the low temp message too.  I went onto fitbit for support last night and I have returned it to them this morning.  I am really hoping a replacement arrives quickly as go on holiday on 20th and will be gutted if I haven't got it back

[Jodylg]

I am having the same problem with my Sense. It wasn't charging at all, so I just got  new charger. Then this started to happen. It doesn't surprise me as it's just over a year old...time to self-distruct! I have had several fitbits and I swear this has happened more than not. One would think a $300 watch (essentially) would last more than a year! Very frustrated! 

[Krishnan1974]

I am facing the same issue since yesterday

[Krishnan1974]

None of the fitbit I used lasted more than 1 year. too small a shelf life for the price charged.

[LizzyFitbit]

HI there, @Krishnan1974.

Thanks for joining this thread and letting me know about your watch. Our team constantly works to improve our devices and services, and I appreciate your feedback as it'll help us to make that happen.

Regarding your Sense, I noticed you already got in touch with our Support team and they sent you an email with more information. If you have questions about the resolution provided, please reply back to them.

[Krishnan1974]

@LizzyFitbit My fitbit is completely dead now and I have moved on from Fitbit. Support team said they are helpless since it is out of warranty and wanted to to buy another one. There are no service centers either. I cant be buying these costly devices every year, hence moved on from Fitbit.

[LizzyFitbit]

Hi there, @Krishnan1974.

Thanks for letting me know about your interaction with our Support team. As you may know, every case is handled individually and based on our Warranty Policy. I'm sorry you've gone through this experience with your Sense and I appreciate your feedback which will help us to work on our devices and improve the experience with them. Please know you're always welcome back to the Fitbit family if you change your mind.