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Sense band keeps coming loose at the watch base

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‎06-28-2021 12:47 - last edited on ‎07-01-2021 16:42 by

‎06-28-2021 12:47 - last edited on ‎07-01-2021 16:42 by

My wife has the same problem with her Sense. Even with changing to another band it comes loose

 

 

Moderator edit: subject for clarity 

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‎07-01-2021 16:44 - edited ‎07-01-2021 16:45

‎07-01-2021 16:44 - edited ‎07-01-2021 16:45

It’s good to see you in the community, @Tonkatl2.

 

Thanks for the details shared in your post. I recommend getting in touch with our Support team so they can evaluate the issue and help you with this matter. Click here to get connected with them via chat or phone.

 

Additionally, I recommend checking if your Fitbit app is updated to the latest version as updates come with new features and bug fixes: How do I update the Fitbit app?

 

By the way, I've moved your post to the Sense board so we can keep our forums organized.

 

See you around.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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