07-17-2022 07:31
07-17-2022 07:31
My Sense is almost a year old and when I charge it, lately have noted that snapping the charger to the back (as usual) it doesn’t always charge. I noted this after an hour of charging, % didn’t increase. I disengage it, and reattach, nothing. If I squeeze the pieces together, and hold it like that, the charge starts and completes….this isn’t practical, so….suggestions?
I want to add that this doesn’t occur every time, but I am extremely watchful of every time I attach the two pieces.
07-17-2022 07:43
07-17-2022 07:43
Check the prongs on the cable. If all 4 are not of equal prominence, then you have a faulty cable. it is a known issue and of not a year old you can ask customer support for a new one. Note, there are more robust ones sold online.
http://guytec.com/Fitbit/#Charge