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Sense battery charger not securing tightly to sense

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My Sense is almost a year old and when I charge it, lately have noted that snapping the charger to the back (as usual) it doesn’t always charge.  I noted this after an hour of charging, % didn’t increase.  I disengage it, and reattach, nothing.  If I squeeze the pieces together, and hold it like that, the charge starts and completes….this isn’t practical, so….suggestions?

I want to add that this doesn’t occur every time, but I am extremely watchful of every time I attach the two pieces.

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Check the prongs on the cable. If all 4 are not of equal prominence, then you have a faulty cable.  it is a known issue and of not a year old you can ask customer support for a new one. Note, there are more robust ones sold online.

 

http://guytec.com/Fitbit/#Charge

 

 

Sense Activation 11/3/20\IPhone 12 Pro Max\SimpleClockPro Watch Face\Spigen Rugged Armor Pro Case/Band
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