Sense battery draining rapidly and the watch itself is sluggish

[Mistykayp]

My Fitbit sense has suddenly become very sluggish and the battery is draining rapidly.  It normally only has to be charged every few days.  Now I am having to charge it nightly and the battery is dead by the time I get off work.  I have powered it off and back on, I have checked for needed updates, and I have made sure it is clean and charged properly.  I am not sure of what else to do other than try to reset it.  I have only had this since Christmas 2020.  Help!?

Moderator edit: subject for clarity/format

[Guy_]

It seems a recent firmware update has created an issue. One thing you can try while waiting for Fitbit to remove the error thats been introduced is to turn off the phone's Bluetooth and see if that makes a difference to the battery drain.

[Gr4ndp4]

Hi, @Mistykayp, welcome to the community, check out this answer.  Solved: Sense battery draining after iOS app update - Page 28 - Fitbit Community  

Cheers

[Guy_]

@Mistykayp  As @Gr4ndp4  mentions there was a problem with older versions of the Fitbit App.

Can you please post which version you currently have installed. In the App click Profile photo and then Help & Support, its at the top.

It is suspected the latest version 3.44 has the same problem in some cases.

[Mistykayp]

Firmware version 44.128.5.38 is the version my app says I'm at and it
doesn't say that there are any updates available at this time.

[Guy_]

@Mistykayp   Thanks, that at least confirms it's a Fitbit App problem.

Can you post which Fitbit App version you have, at the top of help & support, 3.44?

The only workaround is to turn off the Bluetooth on your phone and see if it's stop draining the battery.

[Clove6060]

What phone are you using?

If it’s an iPhone go to App Store and get 

44.128.5.49

if unfamiliar with updating: 

App Store>click on person icon (top right)>

swipe down.   Should see it as an option to upgrade now. 

see if that helps.

I’m running the below firmware, software, and iOS.

[Guy_]

Hi @Clove6060   on your iPhone do you see the Fitbit App version at the top of help & support..

Fortunately @Mistykayp  hasn't updated the firmware to the same version as you.

There were battery draining issues with older versions of the App.

Do you have that problem with 3.44  and the new firmware?

[Mistykayp]

I checked the app store to see if there are any software updates available,
but there aren't any that I can find at this time. Would it help if I
deleted the app and then reinstall it?

[Mistykayp]

My phone is the Samsung Galaxy S20 Ultra 5G. I didn't see any other
updates available for the app. Would it help if I deleted and reinstalled
it?

[Guy_]

@Mistykayp  Then you are on the latest version of the Fitbit App. Can you confirm this by clicking on the profile photo, then Help & support and at the top see what it says?

You can try reinstalling the App but that's never been a general cure for Android issues, the only thing is turning off the phone's Bluetooth till there is a fix for the fault in the Fitbit App. Of course you can turn on to sync but you won't get any notification while it's off.

If you want you can try

In Android phone Settings *

Apps

Fitbit

Storage - clear cache [not data]

Force Fitbit Stop

[though it doesn't seem to fully]

Log back in to the Fitbit app

*Quick Shortcut: Press and hold the Fitbit launch icon, then App info [on some phones]

But that's unlikely to fix it.

[Clove6060]

 

 

I do see that.

I have had zero problems with this app version or firmware. 

Quite frankly, I have not had any problems others are experiencing, except the exercise reboot others have reported.

[Mistykayp]

That is great news! I plan on working out later today during my lunch
break. I hope it records my workout correctly!