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Sense battery drains in less than two days

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‎06-20-2021 12:57 - last edited on ‎06-26-2021 06:38 by Fitbit Moderator

‎06-20-2021 12:57 - last edited on ‎06-26-2021 06:38 by Fitbit Moderator

I've had the Sense for 2 months.  Over the last two weeks the battery seems to drain completely within two days.   Each time, I've recharged it to 100% but again last night it seemed to have drained completely.  I've had no sleep readings and non-continuous other readings since then. This is now a serious concern as I have a heart problem and wish to see how my heart and sleep patterns are. 
what can be done please. 

 

 

 

Moderator edit: format  

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‎06-20-2021 13:51

‎06-20-2021 13:51

Do a factory reset, after it installs, disable bluetooth.  Also disable notifications etc. See if that helps with the battery issue. 

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‎06-26-2021 06:46

In response to lablover55

‎06-26-2021 06:46

Hello @margarete. It's great to see you around. @lablover55 Thank you for your great input and it's nice to see you around.

 

I understand how important is your Sense for you to track your Heart Rate and Sleep, and I'm sorry for the experience. At this time, I'd like to let you know that there was an issue affecting the battery life of smartwatches using the iOS app version 3.41 or 3.42. This inconvenience should be resolved after updating the Fitbit App to the newest version, which is (3.43.1). 

 

For more information, I recommend visiting the following thread. 

 

Hope this helps. 

Wilson M. | Community Moderator, Fitbit.
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