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Sense battery drains while charging

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‎09-29-2021 03:54 - last edited on ‎09-29-2021 04:38 by Fitbit Moderator

‎09-29-2021 03:54 - last edited on ‎09-29-2021 04:38 by Fitbit Moderator

I have recently noticed that when I try to charge my Sense the battery drains. I put it on charger at around 58% checked it about 20 minutes or so later and it was at around 33%. Today it went from 48% to 60% and then started going backwards and is in the mid 50's. Any advice?

 

Moderator Edit: Clarified subject

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‎09-29-2021 04:43 - edited ‎08-11-2023 04:52

‎09-29-2021 04:43 - edited ‎08-11-2023 04:52

@Lessseriously Thanks for stopping by in the Community Forums and sharing the details about the issue with your Sense. 

It seems that your Sense might be not charging properly. With that being said, I'd recommend following the troubleshooting steps provided in this help article Why isn't my Fitbit device's battery charging?

Then, monitor your Sense battery life when in and out of the charger to see if the behavior persists. If the behavior does persists, see Can I extend my Fitbit device's battery life? 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎09-29-2021 04:43 - edited ‎08-11-2023 04:52

‎09-29-2021 04:43 - edited ‎08-11-2023 04:52

@Lessseriously Thanks for stopping by in the Community Forums and sharing the details about the issue with your Sense. 

It seems that your Sense might be not charging properly. With that being said, I'd recommend following the troubleshooting steps provided in this help article Why isn't my Fitbit device's battery charging?

Then, monitor your Sense battery life when in and out of the charger to see if the behavior persists. If the behavior does persists, see Can I extend my Fitbit device's battery life? 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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