Sense battery quickly drains

[SunsetRunner]

I have had my Fitbit sense since Christmas and I've had zero problems with it. But in the last two days I have not changed any settings and I do not have the sleep app on. And I've had to charge it 2 days in a row.  Does need a reset?

**edit Fitbit is replacing replacing my Fitbit as it's a bettery issue*

Moderator Edit: Clarified subject and merged replies

[Clove6060]

Have you installed any of the downloads the last few weeks? There have been 2 recent ones. check to make sure snore report is not enabled.

[SunsetRunner]

That was the first thing I checked. Could it be the charging block I used?? Today I used a different one to see if is better.

[Clove6060]

Is it charging to 100% then depleting in 2 days?

That would not indicate a cord problem.

If so try the button restart (holding side button til logo appears and release. Let it process).

if that does not work may want to contact Fitbit support and or do a full factory reset.

scroll left to settings, about sense, factory reset.

make sure you sync prior to factory reset.

may want to do this with Fitbit support.

https://help.fitbit.com/manuals/manual_sense_en_US.pdf#page69

[SunsetRunner]

I never partially charge.  

[Clove6060]

Then it’s not the cable. Try the ideas. And hope it helps. 

[SunsetRunner]

Actually went down from 100% to 24% in less than 24 hours. Like I said I have tried a different charging box.  And hopefully the same problem will not happen tomorrow. But if it does I will definitely do a reset!!  Thank you very much

[LizzyFitbit]

Hi there, @SunsetRunner. @Clove6060 Thanks for your great suggestions.

@SunsetRunner Thanks for letting us know about your Sense, and your efforts while checking the settings. I understand how you're feeling about this situation and please give a try to the suggestions shared by @Clove6060. If possible use another charging box to see how it behaves in the next days.

Additionally, even though you've not changed anything, if you have a Premium subscription make sure the Snore Detect is turned off as this feature impacts the battery life. For more tips to maximize the battery life, see this help article.

[Clove6060]

Check to make sure snore report is not enabled.

you’ll find in the restoration section of sleep report. Use the gear icon on the top and it will allow you disable it 

[Haley_CB]

By any chance are you using it with iOS and recently had an update? My battery started draining in about 10 hours or so last week after being perfectly fine and holding a 5-6 day charge. The only thing that changed what the iOS update. I updated the Fitbit app after having the issue for 3 days and it finally started holding a charge again. 

[SunsetRunner]

I actually use Samsung, so I can definitely say it wasnt Ois

[LizzyFitbit]

Hi there, @Clove6060 and @SunsetRunner. @Haley_CB Welcome on board.

@Haley_CB Thanks for joining this thread and letting us know about the Fitbit app updated. As @Clove6060 mentioned, please check if the Snore Detect is enabled and follow the tips described in this help article. If by any chance the issue persists, get in touch with our Support team so they can see what can be done to bring you back on track. Please click here to get connected with them via chat or phone.

@SunsetRunner Thanks for keeping me posted. I'm glad our team will replace your Sense and I hope to see you back on track soon!