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Sense blank screen

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‎12-01-2022 00:27 - last edited on ‎12-02-2022 03:36 by Fitbit Moderator

‎12-01-2022 00:27 - last edited on ‎12-02-2022 03:36 by Fitbit Moderator

Hi, my Sense is showing black screen. The device still vibrates when I pressed the buttons and there's light at the back of the device.

I've done factory reset with charger attached but doesn't work. Any idea if there's any service centre in Singapore that I can send to?

 

Moderator Edit: Clarified subject

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2 REPLIES 2

‎12-01-2022 04:08

‎12-01-2022 04:08

Hi @Lilkoh Fitbut doesn't have any service centres. Basically.ly if they have a major problem then they need to be replaced. If it is still under Warranty  then contact Fitbit  . Otherwise you will probably need to buy a new watch

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

Best Answer

‎12-03-2022 03:48

In response to NellyG

‎12-03-2022 03:48

Thanks, NellyG. I managed to get in touch with their support team via the chat function. Tried everything they suggested and still doesn't work. My device is less than 6 months old so I believe it should be under warranty.

Thank you for your advice. 🙂

 

 

 

 

 

 

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