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Sense can't get past 5% of the update process

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‎12-25-2021 10:17 - last edited on ‎12-26-2021 17:13 by Fitbit Moderator

‎12-25-2021 10:17 - last edited on ‎12-26-2021 17:13 by Fitbit Moderator

I have been trying since last night to get two new Senses set up. We get to the update screen and then sit at 5% until it errors out. I've Uninstalled, turned off Bluetooth, force quit app.... so many things and nothing is working on either phone. Phones are updated. 

 

Any idea? I'm ready throw then out the window. I have never had such a difficult time in anything!

 

Moderator Edit: Clarified subject

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‎12-25-2021 11:04

‎12-25-2021 11:04

@Letsdothis1202- make sure you are using a 2.4 gHz wifi signal for the wifi connection, and that you are close to the router for both phone and watch. It will be important to do only one watch and phone at a time, best to turn the others off.

Author | ch, passion for improvement.

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