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Sense can't log in to account

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because my sense is malfunctioning, or in a reboot loop, and trying several different solutions, I logged out and tried to log back in.  Said my email or password was incorrect. Requested a reset link but never received email. I get all other Fitbit emails but not to reset.  I uninstalled the app and reinstalled and still can't log in. Tried fb password and tried google password. Nothing works.  Sense is still flashing logo and vibrating and cant get that to work either. 

 

Moderator edit: clarified subject.

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Good to see you participating in the community @harleycat2010

Thank you for sharing the details with me regarding this situation with your Sense. Sorry to know the inconvenience. 

Please, try to restart the device as indicated in this help article: How do I restart my Fitbit device?

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