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Sense charger is faulty

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‎09-11-2022 02:18 - last edited on ‎09-12-2022 10:47 by Fitbit Moderator

‎09-11-2022 02:18 - last edited on ‎09-12-2022 10:47 by Fitbit Moderator

  • My Sense charger is faulty after less than a year and I was told that they will replace for free, but do not have any in stock to ship.  Yet I can buy one at Target and they’re also shipping new Senses with chargers.  Anyone else had this issue?

 

Moderator Edit: Clarified subject

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‎09-11-2022 03:31

‎09-11-2022 03:31

Hi @jeyler - it's true there is a short supply of charger cables at Fitbit till September 19th but you can get them cheaply elsewhere if necessary.

Author | ch, passion for improvement.

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‎09-21-2022 01:29

‎09-21-2022 01:29

The most common reasons for a device failing to charge are a faulty cable, charger, socket, or adapter. dirt or debris in the charging port. third party apps interrupting the charging process

 

Regards,

Will

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