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Sense charging cable isn't working

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‎11-04-2021 11:58 - last edited on ‎11-05-2021 08:18 by Fitbit Moderator

‎11-04-2021 11:58 - last edited on ‎11-05-2021 08:18 by Fitbit Moderator

Hi fitbit team,

My new sense fitbit charger has problem, it is not charging the watch properly. I have to connect and reconnect for charging to happen. Today onwards it has stopped charging......please help.

 

Moderator Edit: Clarified subject

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2 REPLIES 2

‎11-04-2021 14:07 - last edited on ‎07-13-2024 06:04 by Fitbit Moderator

‎11-04-2021 14:07 - last edited on ‎07-13-2024 06:04 by Fitbit Moderator

Hi, if it won't charge the battery will be flat and it can't be started.

Check the 4 pins on the charger, to see if they are equally prominent and well located. It is often a cause of not charging.

If it's faulty get a replacement charge cable under warranty.

Author | ch, passion for improvement.

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‎11-05-2021 08:20 - edited ‎09-14-2023 09:50

In response to Guy_

‎11-05-2021 08:20 - edited ‎09-14-2023 09:50

Hi there, @pramod_chavan. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Sense's charger. 

I've seen you contacted our Support Team after posting here and they're now helping you with this issue. Please stay tuned to your inbox, someone will reach out to your soon. Nevertheless, I suggest to not keep replying to the last email you received from our team as you're sending you case back to the queue every time you update it, so please wait until you hear back from them. 

Maria | Community Moderator, Fitbit


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