Sense charging issues

[Plushone]

Got a message that my device wasn't warm enough to charge. I knew I was in trouble. I read on the topic and another person device was replaced as it was on a warranty. The sense was a Christmas gift replacing my versa 3 or whatever it was because it only lasted 1 year prior to this one. Each of them quit the 13 month. My sense date was 12/24/2022. I did all the steps and cleaning. I paid for next day shipping for a new charger because a pin was lower than the other 3. The charger was delivered in 4 days. My device has been on the charger 8 hours and it now pops up with 0% in red on the screen. I have the Aria 2 scale. This just makes me angry because I have to now do an entire new setup because I am NOT purchasing another one. I am totally disgusted that this company knows their equipment does not last and the issues are not the customer error. Don't sell this product without a warranty as it's just as much as garbage like a Jaguar. Every year a new watch is ridiculous. I will be returning this charger as I told the person on the chat that my old charger made the watch make the noise despite the on pin being a little lower. The chat and customer service is of NO HELP if you don't have a warranty because the company isn't owning a d@m thing. Apple here I come...

Moderator Edit: Clarified subject

[DramaQueenDiva]

Hi @Plushone ,

Sorry to hear about your trouble and the delayed response.  I do have a question for you and I also wanted to clear something up.  The fact that you have an Aria scale, while that's great, doesn't contribute to the problem you seem to be having at all.

Also, there is a warranty if you buy the device directly through Fitbit: I believe it's a 1-year limited warranty within the US and 2 years if you're outside the US.  If you bought the device through a third-party retailer, then you would have to abide by their policies.

As far as the question, when you spoke to Support, did you ask them for a Battery Test?  I'm thinking there's something wrong with either the device itself or the charger and the Battery Test would help narrow that down.