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Sense clock face disappeared and it is now frozen

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‎08-04-2021 11:31 - last edited on ‎08-04-2021 19:33 by Fitbit Moderator

‎08-04-2021 11:31 - last edited on ‎08-04-2021 19:33 by Fitbit Moderator

My clock face on my fitbit sense has disappeared.  I tried holding the button for ten seconds to reset it and now it is frozen on my widgets.

 

Can someone please give me some advice to fix this?

 

Thanks 

 

 

 

Moderator edit: subject for clarity

 

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‎08-04-2021 19:35 - edited ‎08-04-2021 19:37

‎08-04-2021 19:35 - edited ‎08-04-2021 19:37

Hello @SunsetRunner. Welcome to the community forums!

 

Thank you for the detailed information and for the troubleshooting steps you've tried prior to posting. If restarting your Sense hasn't worked, I recommend contacting our Support Team for further assistance. Note that you can contact them through chat or over the phone, but phone wait times have been a little bit longer than normal, so I recommend initiating a chat. Click here to get connected. 

 

Please make sure to provide a brief explanation of the inconvenience and mention the troubleshooting steps you've followed, this way they can assist you from there. You can also mention that the clock face disappeared and they will further review your case. 

 

See you around. 

Wilson M. | Community Moderator, Fitbit.
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