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Sense clock face keeps changing to a basic version after several seconds

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The clock keeps changing back to a simpler version of a clock face showing an outline of the time. Started to happen after a recharge.  This issue includes on any Fitbit based clock faces. When I click left button, it reverts back to the selected clock face showing stats etc. but then changes back after a few seconds with no date, no stats, just a time without colors. The clock face had been fine until this weekend, the watch is about seven weeks in use.

- I have disconnected and reconnected the Bluetooth

- charged battery again

- force closed app on iPhone and restarted.

- changed to different clock faces

- force restarted the watch. 

- app on iPhone etc is up to date.

Thanks for your help in advance! 

 

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In Settings, you have selected "always-on display".  That display stays on with a limited display, but briefly switches to full display when press button or turn wrist.  Find it is Settings and turn off "always-on".

Before posting, re-read to see if it would make sense to someone else not looking at your Fitbit or phone.

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3 REPLIES 3

In Settings, you have selected "always-on display".  That display stays on with a limited display, but briefly switches to full display when press button or turn wrist.  Find it is Settings and turn off "always-on".

Before posting, re-read to see if it would make sense to someone else not looking at your Fitbit or phone.

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Thank you!
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I do not have always on display activated. When I go to my settings it shows the clock face I am supposed to have but will not go back to it. So frustrated!!!!

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