Sense clock face not changing

[ajrs87]

My sense been stuck trying to load the same clock face I had selected to change it to days ago and it just seems to be taking forever for the Fitbit app to sync the change in clock face I had selected days ago. It really should not be taking hours and hours to make the switch between various clock faces a user wishes to change their device to be on display on the watch. 

[Guy_]

This can happen - to clear it

In Android phone Settings *

Apps

Fitbit

Storage - clear cache [not data]

Force Fitbit shutdown

[though it doesn't seem to fully]

Log back in to the Fitbit app

*Quick Shortcut: Press and hold the Fitbit launch icon, then App info [on some phones]

Or for IOS uninstall/reinstall the Fitbit App, and redo notification setup.

The trick to a more successful clock change is to make sure your watch is syncing and synced, and to perform a sync if the clock doesn't load. It can often be problematic if the watch is having syncing problems.

In the Fitbit App,

Pull down to refresh,

Click on profile photo [top left]

Device photo [middle left]

Sync

Check it says "a moment ago", if not

Click on the circle, to resync