02-06-2022
18:49
- last edited on
02-07-2022
17:28
by
LizzyFitbit
02-06-2022
18:49
- last edited on
02-07-2022
17:28
by
LizzyFitbit
My new Fitbit Sense does not seem to be working right
when I double tap it the face does not come on when I hit the button the face stays black I have tried the stay on option and it still isn’t working
I have also turned it on and off several times still nothing ! Help
Moderator Edit: Clarified subject
02-06-2022 18:53
02-06-2022 18:53
So you are basically saying the display never comes on, right?
02-06-2022 19:08
02-06-2022 19:08
Only if I swipe right left up or down
but I just went back to the default clock face and it seems to be working now
I wonder if the clock face I downloaded was causing the problem ?
02-06-2022 19:30 - edited 02-06-2022 19:30
02-06-2022 19:30 - edited 02-06-2022 19:30
It well could have been the clock face, especially if it was a third-party one, not "by Fitbit". They are usually good, but are also place to start looking with display problems. I think sometimes Fitbit makes back-end changes that third-party developers don't always keep up with.
But glad you got it working now.