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Sense clock face won't show stats

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‎01-03-2022 09:10 - last edited on ‎01-07-2022 13:54 by Fitbit Moderator

‎01-03-2022 09:10 - last edited on ‎01-07-2022 13:54 by Fitbit Moderator

Time date showing but no he steps spo2 showing

 

Moderator Edit: Clarified subject

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2 REPLIES 2

‎01-05-2022 15:20 - edited ‎01-09-2022 12:21

‎01-05-2022 15:20 - edited ‎01-09-2022 12:21

Hi @Grhm,

 

All of my Mom's stats on her Sense disappeared the other day too. When we talked to Support, we were advised to do a Factory Reset by pressing the sensor on the side for about 15 seconds. Then you set it up as a new device, and you should be fine.

 

I do not know of a permanent fix, however, we did file a report with Fitbit and are waiting to hear.

Kristen | USA Cruising through the Lifestyle Forums

one cruise ship at a time!
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‎01-06-2022 01:11

In response to DramaQueenDiva

‎01-06-2022 01:11

Hi @Grhm.

 

If you go into the today app on your Fitbit, are the steps and spO2 data showing in there? If so and it's only the clock face that isn't displaying it, have you tried changing to a different clock face? 

Community Council Member

Nathan | UK

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