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Sense completely non functional lately

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‎03-16-2022 15:32 - last edited on ‎04-05-2022 18:33 by Fitbit Moderator

‎03-16-2022 15:32 - last edited on ‎04-05-2022 18:33 by Fitbit Moderator

My sense won’t charge well the past two days, takes two charges a day to stay operational… the alarms have not worked for three days… today the Sense would not sync, and reset to the Fitbit logo on the touchscreen for an hour then shut off.  The button doesn’t do anything, it will not turn back on.  Charging it doesn’t get a vibration or start up screen either.  It’s only three months old.  What the hell- Fitbit quality is rapidly declining. 

 

Moderator edit: format

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‎04-05-2022 18:33

‎04-05-2022 18:33

Welcome to the Fitbit Community, @Danysi.

 

I'm sorry to hear about the difficulties you experienced with your Fitbit Sense. Thank you for the information provided.

 

I noticed that you've been in touch with Customer Support. I'm pretty sure they've done their best to provide a high level of support. Thank you for your patience while dealing with this situation.

 

Have a nice day.

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