help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Sense cracked screen

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎02-23-2021 06:50

‎02-23-2021 06:50

I am very disappointed with Fitbit.  I contacted them yesterday because I accidentally cracked my screen I just got my sense for Christmas,  so I haven’t had it for that long.  I was not looking for a hand out.  Just a way to get it fixed.  They offer no assistance on how and where to get it repaired.  I was told I will need to purchase a new one because they do not offer repairs.  I will no longer purchase a Fitbit product.  

Best Answer
0 Votes
1 REPLY 1

‎02-24-2021 18:42

‎02-24-2021 18:42

Welcome to the Fitbit Community, @mdwwmw.

 

Thank you for taking the time to share your feedback about your experience with our Support team regarding the issue with your Sense screen. Comments from users are always helpful to continue improving the quality of our products and services. I am sure our Support team tried to help you in the best possible manner, each case is reviewed individually and a solution that's being provided is based on the Fitbit Warranty. I understand how you are feeling about this situation and your comments won't go unnoticed.

 

See you around.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

Best Answer