Sense cracked screen

[Sngcjc]

My new Fitbit Sense, issued after the recall of the Ionic, developed a cracked screen originating from the top-right corner. This occurred shortly after a five-hour flight. Fitbit has declined to cover the damage under warranty and does not recommend any repair options. Since then, the crack has propagated into four spreading lines, eventually covering the entire screen.
I am extremely disappointed with Fitbit (now Google). This product suffers from a widely reported cracked-screen issue, yet the manufacturer appears to evade responsibility. Consumers who are affected by what seems to be a manufacturing defect are left without any reasonable or justified recourse.

 

 

 

[JuanFitbit]

@Sngcjc , Thank you for your message, feedback and provided pictures. 

Please take my apologize for the situation. I consulted with our team and they confirmed that they wrote you in Feb 2025 requesting some info and the message was not answered. 

If you have any of the previous mails from Support you'll find in them the case number. 
Please contact Support and provide the Case number so that they pull up your case and assist you further.

For future references if you write to Support and you expect a reply, please verify the spam/Junk folder as sometimes our mails are redirected there. 
I assume that because of the time passed  from the last mail from Support it won't be there anymore.