Sense crashes during timer and shows blank screens then restarts

[Kevin.rn.fit]

My sense would have a timer for 30 minutes and have a blank screen. Watch would vibrate when button pressed but no visible screen. After a while the watch would restart and the timer would stop. 

I think my watch crashes any suggestions?

Moderator edit: updated subject for clarity

[Rich_Laue]

My first thought would have been to try a restart, but this should happen after every crash. 

My next thought would be to shut down the Sense, then turn it on. 

[WilsonFitbit]

Hello @Kevin.rn.fit Welcome to the Community Forums! @Rich_Laue Thanks for the input! 

I was able to see that @Rich_Laue  provided information about your inquiry. Was this the answer you were looking for? If it was, I recommend marking the answer given as the best answer. By doing this, other users with the same inquiry will be able to find a faster response.

Have a nice day! 

[Raeraegood]

I have the same issue and sadly a simple restart does not fix this. I have had to stop using the timer. I've been hoping for an update to the device to fix this issue. 

[Rich_Laue]

Are you trying the simple, hold in the button restart, or a complete shutdown. 

A complete shutdown is the only way to reset hardware. 

[WilsonFitbit]

@Raeraegood Welcome to the Community Forums! Thank you for following some troubleshooting steps! @Rich_Laue Thank you very much for your input! 

@Raeraegood If the inconvenience persists, the best way to get help for this, is to chat with our Support Team or give a call. Click here to get connected. Please make sure to mention the troubleshooting steps you've followed so they can assist you from there. 

Have a great day!