Sense crazy step count

[Weerosh]

Hi my sense registered that I done over 70,000 while I was sleeping, I don't know what's going on with it, I keep it charged and clean it regularly, I would make sure to change the settings to dominant/ non dominant hand but it makes no difference, I know for a fact I couldn't be moving that much, has anyone else experienced this?

Moderator edit: updated subject for clarity. 

[Hbrower1979]

Mine does the same, it also counts steps when charging. I'm contacting fitbit today about this. 

[AndreaFitbit]

Welcome to the Fitbit Community, @Weerosh and @Hbrower1979. I'm sorry to hear your Sense is registering extra steps and thank you for letting us know about the steps you have followed @Weerosh.

Has this happened to you before? I would recommend restarting your watch and contacting our team if you can. 

Keep on visiting the forums. 

[Hbrower1979]

Mine has done it several times before. I talked to someone today and tried resetting it and it didn't do anything. I've only had this one for 4 months. It's really frustrating.

[AndreaFitbit]

Thanks for getting back to us and I understand how frustrating this could be @Hbrower1979. 

The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

Thanks for being part of our community. 

[Weerosh]

Yes this has happened twice before and I've only had the watch a few months, where can I get it reset or how can I do it myself?Sent from Samsung Mobile on O2

[RealSting]

That must have been one hell of a dream!!!

[AndreaFitbit]

Thanks for getting back to us and for letting me know that this situation happened twice before @Weerosh. 

You can try negating your steps from the time the extra steps showed. For better assistance I would recommend contacting our Support Team. Click here to get connected.

It's weird because they were too many steps @RealSting.

Keep on visiting the forums.

[Weerosh]

Lol thought that myself either that or I've started sleep walking which is an excellent way to get my steps in when in busy

[AndreaFitbit]

Thanks for getting back  to us @Weerosh and for your comment. I hope you can negate your steps with a non-step based activity. You can find the instructions on the link I shared with you. 

Keep on visiting the forums. 

[Bryan_frmchi]

Hello everyone,

So I am glad not the only one  my sense has been doing that as well.  It only does it from Saturday night into Sunday morning. During the week it's fine and records normally. I do have vivid Dreams when it happening. Maybe there's a correlation to it but can't say definitively.