I have had numerous problems with my new sense, I have emailed support, but the responses all appear automated, just quoting what I have already looked up on the help section. They do not actually address the problems. 1) the free software trial I was offered did not start - still has not. 2) my charger has stopped working, so the device is unusable. I tell everyone, when the subject crops up, never buy a Fitbit device because of this. If all the people who complain (and there does appear to be a lot of complaints) say the same thing, then globally Fitbit will just get a bad brand name. Surely customer support is worth improving or investing in ?
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